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HELP CENTER & FAQs

Purchasing & Logistics

Do you offer military, veteran, or first responder discounts?

We proudly honor our military and first responders with a special discount. Enjoy a 15% discount on all VibePlate products as our way of expressing gratitude for your service. Please note that this military discount cannot be combined with other discounts.

To take advantage of this offer, you’ll find the discount option available at checkout, located just below the coupon field. Once again, thank you for your dedicated service!

What payment plans can I use?

Yes, we provide a convenient zero-percent interest financing plan to facilitate your purchase. To learn more about the available financing options, including Affirm as an installment plan, please don’t hesitate to reach out to us at 1-402-796-2025. Discover the flexible payment solutions we have in store for you today.

Where can I purchase a VibePlate?

You can purchase VibePlate directly from the official VibePlate Shop page.

Where are your products shipped from?

VibePlate is proud to be based out of Malcolm, NE, in the heart of the Midwest.

How long does it take for VibePlate products to be shipped?

Shipping Timeframe:

Once your order is shipped, you can expect it to arrive within approximately 2–4 days if you’re located in the continental United States.

 

Separate Shipments:

To expedite the shipping process, it’s common for items to be shipped and arrive separately. For instance, if you order a balance bar along with your VibePlate, they might arrive in separate shipments. This ensures you receive your products swiftly and efficiently.

Do you offer International Shipping?

Yes, we provide International Shipping. We offer international shipping services via FedEx. To calculate the shipping cost for your desired items, please ensure that all the items you wish to purchase are in your cart. Then, click on “Calculate Shipping,” input your address, and click the “Update” button. The calculated shipping cost will be automatically integrated into the total amount during the checkout process. This enables you to have full transparency on the shipping charges before finalizing your order.

How do I change my order?

To modify your order, please reach out to us via email at [email protected]. We will make every effort to fulfill your requests. Once your tracking information has been generated, there’s a possibility that the shipment process has already commenced, which might limit our ability to halt it. However, rest assured that as a valued customer, we are committed to assisting you to the best of our capabilities in any situation. Your satisfaction remains our priority.

Where’s my order?

To expedite the shipping process and ensure swift delivery, it’s common for items to be shipped and arrive separately. For instance, if you’ve placed an order that includes a balance bar along with your VibePlate.

After your order has been shipped, we’ll promptly send you an email with your tracking information. If you don’t find this email in your primary inbox, kindly check your spam folder as it might have been redirected there. Should you encounter any difficulties locating your tracking details, feel free to reach out to us at [email protected], and our team will be more than happy to assist you with your order.

Servicing, Returns, and Policies

What is your return & guarantee policy?

Your satisfaction is guaranteed. If you’re not entirely pleased with your purchase, you can initiate a return by sending an email to [email protected] within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

 

Please note that our return policy covers a span of 30 days from the date the product is received. Should you decide to return your product, the shipping charges will be your responsibility. Additionally, you will need to ensure that the VibePlate is securely packaged for return and sent back to us.

 

Within this 30-day window, we gladly accept returns and proceed to refund the purchase amount. It’s important to mention that no restocking fees are applied. However, please be aware that any damages incurred to the machine post-inspection upon return will be deducted from the refund amount.

How do I return my order?

To initiate your return and obtain an RMA (Return Merchandise Authorization), kindly send us an email via [email protected]. It’s important to be aware that your items should be postmarked for return within 30 days from the initial date of receipt. Your prompt action ensures a smooth return process.

Do you offer a warranty for your products? Why is your warranty better than the others?

The VibePlate and the EquiVibe are built to last. They are also built 100% in the USA, from Lincoln, Nebraska. There may be one other platform that is built in the USA, while the rest are pretty much built by the same four manufacturers in China.

Do you service your products?

Features & Specifications

Are variable speeds available with the VibePlate?

Absolutely, and it’s a critical feature. The VibePlate is equipped with adjustable speeds spanning from 10 to 60 hertz. This range is pivotal as various concerns or exercises demand different speeds. For instance, lower levels have demonstrated effectiveness in boosting lymphatic drainage, while mid-range speeds have shown promise in addressing conditions like osteoporosis. Stepping into higher ranges can alleviate joint discomfort and amplify muscle strength. The applications are diverse and wide-ranging, catering to a spectrum of health and fitness needs.

How many motors does the VibePlate feature?

The VibePlate is designed with a single motor, a deliberate choice with distinct advantages. A single motor ensures impeccable synchronization and balance, a feat that multiple motors cannot achieve. This synchronization guarantees consistent and effective vibration patterns, contributing to a more impactful and harmonious user experience.

What sets the VibePlate design apart from its competition?

VibePlate stands out for its exceptional functionality, surpassing all other platforms available in the market. Take a closer look at VibePlate, the original “Plate,” and its distinctive design. This design not only allows you to progress through a series of functional foundational movements but also empowers you to build upon these core movements. You can harness the potential of numerous therapeutic, training, and conditioning tools, enhancing the benefits of the vibration plate from the ground up.

 

With these enhancements in place, you’re poised to elevate these functional foundational movements to a whole new level. They transform into movements tailored to specific sports, activities, and therapeutic needs – a realm we refer to as skill exercises and activities. The ultimate objective is that stepping off the VibePlate leaves you in an improved state. Moreover, VibePlate seamlessly complements a range of functional tools, creating a comprehensive and effective approach to enhancing your overall well-being and performance.

Does the VibePlate require any maintenance?

No, it does not require any maintenance! The VibePlate is engineered with a focus on durability and user convenience. Its robust construction and high-quality components are designed to withstand regular use without the need for extensive maintenance. You can enjoy the benefits of the VibePlate without the hassle of routine upkeep. Simply incorporate it into your routine, and it will continue to perform optimally, delivering consistent and reliable results. This design approach ensures that your experience with the VibePlate is centered around maximizing your health and fitness journey rather than managing maintenance tasks. 

What type of vibration does VibePlate Offer? Why is it important?

VibePlate offers vertical movement, a preference shared by both medical professionals and trainers. The reason lies in the natural dynamics of vertical vibration. Consider your walking or running motion – your limbs move up and down, not sideways or in circles. VibePlate’s design mirrors this inherent vertical movement, rendering it a steadfast, stationary vibration platform. Here, you won’t encounter wobbling, lateral shifts, or circular motions. Unlike these non-authentic movements, VibePlate adheres to the laws of real-world physics.

Medical professionals emphasize the role of gravity in this equation. On a stable platform, vertical motion harmonizes seamlessly with gravity. This alignment eliminates stress, setting VibePlate apart from alternative whole-body vibration platforms. In essence, VibePlate employs subtle gravitational enhancements that complement the natural forces at play. This strategy triggers essential compression for clinical benefits and training advantages. By doing so, it stimulates nerves, mobilizes joints, and fortifies muscles, amplifying overall functionality.

What is the difference between the steel vs. aluminum VibePlate models?

There is no difference in durability or results; it’s purely a matter of preference. Your choice between the steel and aluminum VibePlate models hinges on your intended usage pattern.

If your plan involves keeping the VibePlate stationary most of the time, the steel model might align with your needs. It’s a robust option, ideal for providing unwavering support in a fixed location.

On the other hand, if mobility is a key consideration and you anticipate moving the VibePlate frequently, the aluminum model may be more suitable. Its lighter weight and enhanced portability make it an excellent choice for users seeking flexibility in placement.

Whichever model you choose, rest assured that the steel and aluminum versions of the VibePlate are commendable choices. Both embody the exceptional quality and performance that define the VibePlate brand. Your selection is driven by your preferences and intended usage, ensuring that regardless of the model you opt for, you make a sound decision that aligns perfectly with your unique needs.

How come the maximum weight your machines hold is around 5-7 times higher than the other brands?

VibePlate, the original plate, was designed from the beginning to have a large weight limit. This allows the medical professionals, the fitness trainers, the coaches, and home users to be able to perform at a higher level and to be able to accomplish more.

Is there an advantage or benefit to having such a huge weight limit?

Absolutely!

In health and wellness, you may have someone who is overweight, and most machines may be limited in weight capacity. It allows the user to also use other tools to help lose weight while on the VibePlate, such as weights, with no fear of the machine failing.

In medical and rehabilitation, the same thing. This allows the medical professional to use other functional equipment in helping their patient rehab. With no fear of a weight limit.

In athletic performance, it is used to help increase speed, explosive power, rehabilitation, vertical jump, and more. These platforms can withstand a 300-pound athlete jumping up and down on the VibePlate with no fear of hurting it. It can be used to lift weights on the VibePlate placed under a squat rack, on a bench press, etc.

How would you compare the functionality of the VibePlate to others?

There is no comparison. If you want to lift weights on them, you can; if you want to do Yoga on them, you can; if you want to put a wheelchair on them, you can; if you want to put a stationary bike on them, you can. The VibePlate stands in a league of its own, claiming the title of the most functional whole-body vibration platform in the world.

Regarding versatility and functionality, the VibePlate sets an unparalleled standard. It isn’t confined to a singular purpose – it’s a platform that adapts to your needs. Whether you aim to engage in weightlifting, practice Yoga, accommodate a wheelchair, or even integrate a stationary bike, the VibePlate accommodates all these diverse activities effortlessly. Its exceptional design and engineering ensure that it’s not limited to a specific use case, making it a true game-changer in the world of whole-body vibration technology.

What sets the VibePlate apart is its commitment to limitless possibilities. While others may have constraints, VibePlate’s adaptability opens doors to a wide array of exercises and activities, ensuring that your health and fitness journey knows no bounds.

How would you compare the durability of the VibePlate to others?

There is no comparison. The VibePlate is a testament to lasting quality. Crafted with an unwavering commitment to longevity, it’s built to endure the test of time. With an impressive weight capacity of 2400 pounds, it outperforms any other platform in terms of durability.

 

The VibePlate’s durability is a cornerstone of its design. Unlike others, it doesn’t compromise on construction or sturdiness. Its weight capacity of 2400 pounds reflects the meticulous engineering that goes into every detail. This capacity underscores the platform’s exceptional ability to withstand heavy use without compromise. While other platforms might fall short in terms of longevity and resilience, the VibePlate stands tall as a symbol of reliability and enduring performance.

 

When comparing durability, the VibePlate emerges as a clear winner. Its robust construction, coupled with an unmatched weight capacity, showcases a dedication to providing customers with a product that can meet the demands of regular use. It’s not just about today – it’s about investing in a platform that will remain a steadfast companion on your health and fitness journey for years to come.

How does the VibePlate work?

Using a VibePlate® is fairly simple. While properly positioned, the entire body vibrates due to the frequency of the platform, which causes the muscles to contract and stretch in order to sustain balance. These natural reflexes are involuntary and happen rapidly, much like the knee-jerk reaction tested by doctors. Even the most basic exercises will be intensified. Depending on your level of fitness, the duration and frequency of use will vary. Before, when you exercised you might be using 40% of your muscles. Now, with VibePlate, you use nearly 100% of your muscles. Some you may have never used before.

What type of energy source does the VibePlate require?

The VibePlate is designed to seamlessly integrate into your existing environment. It operates using electricity, drawing power from a standard outlet compatible with the USA’s electrical specifications. This user-friendly feature ensures you can easily incorporate the VibePlate into your daily routine without any specialized power requirements.

For our valued customers outside the USA, we’ve gone the extra mile to ensure compatibility. We offer custom plug-in options tailored to the energy standards of various countries. This thoughtful approach allows individuals from around the world to experience the benefits of the VibePlate without any barriers. Whether you’re in the USA or abroad, the VibePlate is designed to provide a convenient and accessible solution for enhancing your health and well-being.

What makes VibePlate work effectively?

A mechanical wave enhances gravity. We have gravity that pulls us down, it jams us into the earth, and we have ground reaction force. Whole Body Vibration, if properly mechanically designed, like the VibePlate, gives us vertical hits of the same kind of thing from the bottom up. Therefore, if we are caught in the middle, which the body is between gravity and the whole body vibration plate, we also realize the benefits we are getting from the load of gravity, from the ability of gravity to stimulate our bones, stimulate our muscles, stimulate our nerves, becomes very, very powerful.

There are a lot of machines on the market with a lower price tag. With the exception of your smallest machine, what kinds of features about your machines are reflected in the prices they go for?

The features remain consistent across all sizes, except for our specialized models like the VibeCage and the upcoming Chair and Tunnel models. These distinct versions introduce unique functionalities. As for the other variations, the primary distinction lies in size. Additionally, the calibration and motor construction vary to accommodate the specific dimensions.

What other products do you offer?

In addition to our range of VibePlate products, we proudly offer a selection of supplementary items designed to enhance your personal health and wellness journey:

Vibracool Series

Explore our Vibracool Series, a collection of products specially crafted to complement your wellness routine and provide added benefits.

X3 Bar (By Jaquish Biomedical)

Discover the X3 Bar, an innovative product designed by Jaquish Biomedical to revolutionize your fitness experience and contribute to your overall well-being.

Users & Usage

Do you offer both new and secondhand machines?

We exclusively offer brand-new machines. Used machines are not part of our product range.

Could an individual with a pacemaker use your products?

No, it is not recommended. Please consult your physician to determine whether its usage is allowed, given your specific medical condition. Your doctor’s guidance is essential to ensure your safety and well-being.

Is VibePlate geared more toward commercial or residential use?

The VibePlate is designed primarily for commercial use, though interestingly, our sales are split almost equally between commercial and home use.

Some machines on the market are designed to fit a certain type of consumer. For example, some machines have specific handlebar systems and attachable chairs for older folks. If you were to pick a specific customer type, who would it be? Athletes, moms and dads, folks with injuries, etc.

The VibePlate fits all areas. They are built for athletes, rehab, fitness, and home users. They can have the VibePlate with balance bars or without. We are currently developing a new platform with a chair built on it requested by the medical community. We are also developing an 8-10 foot platform to help rehabilitation. Both of these systems will be on the market this year.

When evaluating WBV, what do you think are the most pertinent questions to ask a company about their machines?

Vibration movement is probably the most important question to ask because vertical vibration is so important. The next one of importance would be the warranty and where it is made. Most platforms are made in China and other countries. VibePlate has a lifetime warranty for home use and 5 years for commercial use, the best warranty on the market, built to last, and made in the USA. Will a company from China service your machine?

Are there any contraindications for the use of a VibePlate?

With any of the following issues, consult your physician first before using any vibration machine. Recovering from surgery, have serious cardiovascular disease, are pregnant. You have thrombosis, joint implants, a pulmonary embolism, known retinal conditions, severe diabetes, a pacemaker, an implantable cardioverter defibrillator, hip or knee replacement, epilepsy, tumors, acute hernia recently replaced pins or plates, or have a severe migraine. Because the VibePlate is much different than other vibration machines, we have had customers use the VibePlate for some of the above issues with no negative feedback. But we still ask you to consult your physician before using the VibePlate.

Benefits

Does VibePlate training actually strengthen bones and muscles?

In traditional exercise routines, muscles contract once or twice per second. Engaging with a VibePlate® takes this to an entirely different level, inducing muscle contractions at a remarkable frequency of 10 to 60 times per second. This distinctive mechanism sets VibePlate training apart, targeting up to 90% of your muscle fibers – starkly contrasting the approximate 40% activation achieved through conventional exercise. This holistic approach paves the way for muscle strengthening and the growth of new muscle tissue, ultimately leading to heightened muscle density and increased overall strength.

 

The benefits of VibePlate training extend beyond just muscle enhancement. With increased muscle density comes a cascade of positive effects: refined balance, improved coordination, better posture, and, notably, an augmentation in bone density. By tapping into this innovative training method, you’re not just building strength – you’re fostering a comprehensive transformation in your body’s performance and resilience.

How did these machines come about, like who engineered them, and what kind of goals or objectives did they have in mind for designing something that would end up being so unique?

ProSystems is a company out of Lincoln, Nebraska. The owner of ProSystems at one time owned an athletic training center. When he first heard about vibration training, he looked into the machines on the market, but none of them were functional enough to do the workouts and drills he needed for athletes. The other downfall was the other platforms that had any type of weight capacity, or the room needed to perform, were way too expensive. They ranged from $10,000 to $15,000. So after about a year of thinking about it, he decided to build his own machine. He knew what was needed to benefit his clientele. From here came the VibePlate, the most functional and durable platform in the industry. Now the VibePlate is used by some of the top athletes in the world, professional and college teams, top physical therapists and chiropractors, other medical professionals, fitness centers, the United States military, Army, Navy, Air Force, and Marines. Thousands of home users and more.

VibePlate is obviously not a re-brand because it looks so completely different from anything else out there. What are the drawbacks, if any, or benefits of not being a re-brand?

There are no downsides, only benefits. It stands apart from the multitude of subpar vibration machines flooding the market. Just recently, we received an email from a company in China pitching vibration platforms priced at a mere $65 to $98 each, yet they proposed we sell them for over $2600. This kind of pricing is deceptive. The VibePlate, in stark contrast, is a testament to enduring quality. It comes with a lifetime warranty for home use and a 5-year warranty for commercial use. Beyond its exceptional durability, the VibePlate redefines functionality among vibration platforms globally. It empowers you to explore the full spectrum of fitness, health, athletic performance, medical, and rehabilitation possibilities. With the VibePlate, there are no barriers impeding your journey and no confined workout spaces. Should you desire even more versatility, VibePlate offers balance bars for all their models.

From my understanding, the G-force potential of a plate is one of the most important features. Can you share more about this?

That is a myth. Granted, you have to have some G-force. But not as much as you might expect. Our G-force typically ranges between 3 and 4. Interestingly, we often receive inquiries from customers requesting a G-force of 20. This indicates a misunderstanding on their part. A machine with a G-force of 20 would likely result in them being propelled off the platform. The VibePlate, in contrast, delivers a seamless vibration experience that has proven highly beneficial for elite athletes’ performance enhancement and rehabilitation. This effectiveness is evident in the success stories of prominent sports teams. For instance, in the recent College Football Playoffs, two of the four finalists, Ohio State (National Champions) and Alabama, embraced the VibePlate. In the NFL playoffs, three out of the final four teams, including the Green Bay Packers, Indianapolis Colts, and Super Bowl Champions Seattle Seahawks, integrated the VibePlate into their routines for enhanced performance, fitness, and rehabilitation. Therefore, claims that demand higher G-forces, rougher vibrations, or increased amplitude are unequivocally misguided.

Your machines have unique plate movement to them. Traditionally, the market is composed of either pivotal or linear machines with just a few tri-planar ones. Which traditional plate movement is the VibePlate most similar to?

To our knowledge, there are no comparable ones. The key lies in our stationary platform with its seamless vertical vibration. In contrast, other options feature moving platforms or utilize different vibration patterns that deviate from the natural motion of the body.

Do those other more traditional plate movements have any advantages or benefits over your machines, and vice versa? Does VibePlate have unique benefits beyond those traditional plate movements?

According to medical professionals, the VibePlate puts out the necessary vibration because it is a natural movement, whereas the others are not. The VibePlate movement is Linear or Vertical. The platform does not move, it is stationary. It is a smooth vibration, not a jackhammer vibration. This movement is natural movement, therefore, better for you.

 

One of VibePlate’s medical counselors gave us this explanation – Vertical vibration will help activate the muscle spindle cells within the muscles better since it mimics the muscle contraction. Vertical vibration also activates the postural muscles, which facilitate better muscle balance and coordination. Specific vibration frequencies can produce various different effects on the body. Low levels have been proven to help increase lymphatic drainage, medium to high-level frequencies can reduce joint pain, and higher levels can enhance muscle strength. Vibration therapy alone is significant because everything in nature oscillates at a frequency/vibration. – Dr. Kyle Daigle

How does VibePlate stimulate the production of helpful hormones?

VibePlate® training acts as a catalyst for your body to elevate its production of human growth hormone. This vital hormone plays a pivotal role in the revitalization and restoration of injured muscles, bones, and other tissues. Alongside this, your body’s serotonin production surges – serotonin is renowned as the ‘feel-good’ hormone responsible for fostering sensations of happiness and overall well-being. Notably, VibePlate training also leads to a reduction in cortisol, the hormone often linked to stress and anxiety. Through this transformative process, you’re not only nurturing your physical well-being but also cultivating a harmonious balance between body and mind.

How does VibePlate improve immune function?

The high levels of muscle contractions you’ll experience during VibePlate® training will stimulate your lymph glands, leading to increased flow of lymph throughout the body and a stronger immune system. Stimulating your muscles will lead to increased blood circulation as well. Your blood pressure may drop, and your blood may carry more oxygen to the cells of your body, resulting in increased levels of energy.

While studies using WBV are pretty rare in this industry, do you have any feedback from your customers on how VibePlate has helped them?

We have results from hospitals, wellness centers, physical therapists, chiropractors, special health issues, fitness trainers, coaches, etc. Feel free to browse through our Reviews page.

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